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Customer Support


Context Help

If you get lost inside our Control Panel, the first thing you should do is push the Help button, which is present on each page. A pop-up window will show up. It offers exhaustive information about all the operations that you can carry out on the page in question. Each context menu opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a wide library of tutorial videos describing how to use our Control Panel. They're meant for those of you who would like to see how things are getting done rather than only reading articles. In this way, everyone can swiftly get to know our web hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the solution you are looking for, take a glimpse at our extensive Frequently Asked Questions database, which covers questions asked by real clients and provides real solutions. We periodically "revamp" our FAQ database with new articles in an attempt to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions database either, you can touch base with our great team of technical support engineers available 24-7-365 and eager to assist you with any problem. Each trouble ticket you send will be replied to in less than sixty minutes (the average ticket response time being approximately 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 263969

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com